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Keepit Online Backup Review (Comparison vs. Carbonite)

We've all heard the 20 reasons why we need an online backup solution. Why? Because by the time you think about needing it, it's too late. Which is why it's smart to think ahead, plan for the future, and get started backing up your data now!

The main question is, which service is best? The easy answer is to go with one of the big companies, such as Carbonite. I've spent the past 3 months testing out a few different services, including Carbonite, Mozy, Keepit, and ElephantDrive. I've come to learn a lot about the levels of customer service, ease of software use, and features provided. My two favorites are Carbonite and Keepit - but that's mostly because I'm a big fan of an easy to use solution that you never think about.

Here are my scores for Carbonite vs. Keepit:

Ease of use -- winner: Carbonite

Carbonite is the easiest backup solution I've ever used. It takes just seconds to install, and once you go through the easy setup process, you never really think about it, until you need it. I simulated a data loss and went through the recovery process to get my data back onto another local drive. To my surprise, the process was very easy and all my data was completely backed up. The data recovery was complete and painless. Keepit is also very easy to use, but you do have to interact with it more than you do with Carbonite.

Security -- winner: tie

Both Keepit and Carbonite encrypt your data with 128-bit security before transferring it. This is important to give you peace of mind that no one is sniffing your data during a backup over the Internet. I see no fault with either solution - the encryption technology used by both is strong and secure.

Recovery process -- winner: Keepit

When I simulated the loss of a full hard drive, both services did well in recovering all of my data. The green light goes to Keepit for the efficiency of the process. Keepit uses a compression technology to transfer and store files so it took about 30% less time to transmit my files back to me, a big difference when you're talking about hundreds of gigabytes.

Compatibility -- winner: Carbonite

The only determining factor with compatibility is Mac support with Carbonite. Keepit? PC only. Fine if you only use PCs, but I use a combination of PCs and Macs, making this a big factor for me.

Price and service -- winner: tie

Both services bost $5 per month, and both companies provide great customer service. Carbonite provides weekend customer service - which is nice, but Keepit has longer weekday hours for tech support. So overall, its a wash here.

Overall -- winner: Carbonite

At the same price and comparable on so many fronts - ease of use comes to the top of my list as the deciding factor. While Keepit is a solid solution and is a great value, Carbonite is just so easy to use and you never think about it, and in all respects it performs very well. I give it the thumbs up. Hope this was helpful. Please contact me in the comments section if you have any questions or comments!

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Comments (4)

Jim: Good review. Couple of points regarding Carbonite. I don't think the restore speed difference that you observed is due to compression. We probably use the same commercial compression algorithms that most other vendors use. All of them produce about the same degree of compression. I also don't think it has anything to do with the inherent bandwidth limitations of the vendors -- we have 10gbps capacity at our data center, and when I do a restore at the office where I have very fast broadband, restoring from Carbonite appears to be more than twice as fast as keepit. The most likely gating factor is the peering point between the network that we use and your ISP. I have both Comcast and Verizon Internet at home and one is much faster than the other when it comes to Carbonite, but just the opposite when I go to some other sites. Also, BTW, starting in June, Carbonite support will be 7x24.

Nice review!! But one thing you forgot to mention is that, some of the online backup providers allow you to backup USB, External and network drives. For instance, i use SafeCopy backup (www.safecopybackup.com) and it allows me to do so. I can also use one account to backup both my Pc and Mac. Which even makes life easier. Great huh!!

Steve C.

Nice review or Carbonite, but, it appears that you did not actuallly have to get data back out of Carbonite after a system crash.

If you have a major crash, Carbonite is nearly impossible to get

backedup data out of. Fortunately for me, I had another backup

mechanism and had just burned a fresh copy of my production

prior to the major computer crash. Carbonite is a nice warm fuzzy feeling backup system, but do not rely upon it to actually back you up in the event of a total system failure. It is not that good.

If you delete a file and want to get it back within 30 days, that is

within Carbonite's skill set. If you need more robust backups,

Carbonite cant cut it.

David Fischer

Hello,

my name is David and I am with UpdateStar, the company which offers UpdateStar Online Backup, an unlimited online backup service with a flat fee. Perhaps you might want to have a look at the trial version.

Cheers,

David Fischer

Support Engineer

david.fischer@updatestar.com

UpdateStar - Essential Software Products

http://www.updatestar.com/

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